Refund policy

Returns

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. Proof of purchase is also required.

How to Return Your Item

To return an eligible item, please follow these steps:

1. Contact us before sending your return.
Email sales@fifthcove.com within 30 days of receiving your order. Please include your order number, name, and the item(s) you would like to return.

2. Wait for return approval.
We will review your request and provide return instructions. Items sent back without first contacting us may not be accepted.

3. Package your return.
Place the item securely in its original packaging or another suitable shipping package. The item must be unworn, unused, and have all original tags attached.

4. Ship your return to:

FifthCove Returns
2438 Industrial Blvd #683
Abilene, TX 79605

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

5. Keep your tracking information.
We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking number until your refund has been completed. FifthCove is not responsible for return packages lost or damaged in transit before they are received by us.

Once your return has been delivered to us, we will inspect the item and notify you whether your refund has been approved.

Original shipping charges are non-refundable unless the return is due to an error by FifthCove.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible at sales@fifthcove.com so we can evaluate the issue and make it right.

If the return is the result of a defective, damaged, or incorrect item sent by FifthCove, FifthCove will cover the applicable return shipping costs.

Final Sale Items

Items clearly marked Final Sale at the time of purchase are not eligible for return or refund, except where required by applicable law.

Gift cards are non-refundable except where required by law.

Exchanges

We do not currently offer direct exchanges. The fastest way to receive a different size, color, or item is to return the original item in accordance with this policy and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, generally within 5 business days after the return has been inspected and approved.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any rights or remedies available to you under applicable consumer protection laws.