Shipping policy
Order Processing
Orders are generally processed within 1–3 business days after your order is placed and payment is successfully completed. Business days do not include weekends or recognized holidays.
Processing may take longer if additional information is needed to complete your order, including payment verification or correction of an incomplete or inaccurate shipping address. If we need additional information from you, we may contact you using the email address provided with your order.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Times
After processing, estimated delivery times are:
United States: 7–10 business days
International: 10–14 business days
These are estimated transit times and are separate from our 1–3 business day processing time.
Delivery estimates are not guaranteed and may be affected by circumstances outside of our reasonable control, including severe weather, carrier delays, holidays, customs processing, or other transportation disruptions.
Shipping Delays
If we are unable to ship your order within the timeframe communicated to you at the time of purchase, we will notify you as required by applicable law and provide information regarding the delay.
Where required, you will have the option to agree to the revised shipping timeframe or cancel the affected order and receive a refund.
Once an order has been transferred to the shipping carrier, delays in transit may occur that are outside FifthCove's control. We will make reasonable efforts to assist you with available tracking information and carrier-related issues.
International Orders, Customs, Taxes & Duties
International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the price paid to FifthCove and are the responsibility of the customer.
Customs requirements and fees vary by country. Customers are responsible for determining whether additional charges may apply to their order.
International shipments may also experience delays during customs processing. FifthCove does not control the customs clearance process or the amount of time an order may be held by customs authorities.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us at sales@fifthcove.com as soon as possible. We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes can be made once fulfillment has begun.
Order Cancellations
If you wish to cancel your order, contact us at sales@fifthcove.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once processing or fulfillment has begun.
If your order has already shipped, it cannot be canceled. Once received, eligible items may be returned in accordance with our Return & Refund Policy.
This cancellation policy does not limit any cancellation or refund rights that may apply under applicable law.